With the fast pace of today’s business, communication is paramount, specifically as these teams are in sales. Your phones are one of the most important parts of your business as this is what makes your sales team produce and what the results are. The problem with them though is that they can be quite expensive and quite complicated to set up and scale. A cloud phone system is where it comes into play.

How do Cloud Phone Systems work?

A VoIP phone system simply known as a cloud phone system uses the internet to provide voice communication services. Cloud phone systems are hosted off-premises, which makes life easy because you do not have expensive on-premises hardware.

This offers several advantages:

• Scalability: Whether your business is expanding or contracting, adding or removing users is effortless.
• Flexibility: Provided you have a dependable internet connection, you can work from any location.
• Cost-effectiveness: Cloud phone systems require minimal upfront costs and have predictable monthly fees.
• Advanced Features: Get access to everything, like call recording, voicemail email, and more.
• Reliability: Enjoy access to high uptime and redundancy.

How to Choose a Cloud Phone System for Your Sales Team

To effectively scale your sales operation, your cloud phone system should offer the following features:

1- Call Routing:

• Auto-attendant: Through an incoming call, it can automatically route calls that reach it to the right department or person.
• IVR: Interactive Voice Response helps callers traverse through menus.
• Call Queues: Handle incoming calls smoothly and deliver them to on-hand agents.

2- Call Analytics:

• Call Recording: Monitor call quality and performance of agents.
• Call Logs: CSV stores call history, time duration, and outcomes.
• Real-time Reporting: Know how much your calls peaked at what time, average wait times, and how many agents were available.

3- Advanced Calling Features:

• Call Transfer: Make agent transfers with zero interruption.
• Call Hold: Makes calls stop temporarily without disconnecting them.
• Call Conference: Let’s have multiple participants in a single call.
• Voicemail-to-Email: Your voicemail transcripts can be directly sent to your email.

4- Integration Capabilities:

• CRM Integration: Import your Call Logs and other data to your CRM system.
• Third-Party App Integration: Connect to other business tools like Slack, Microsoft Teams, and so many more.

Choosing the right cloud phone system: how to do it?

When selecting a cloud phone system, consider the following factors:

• Scalability: Make sure this will grow with you.
• Reliability: Choose a provider with an impressive track record, and always provides high uptime.
• Feature Set: Pick a system that will have the features you need such as call recording, IVR, and call analytics.
• Cost: Check the pricing model of this project and also some hidden fees.
• Customer Support: A smooth transition along with continuing help is only possible when dependable customer support is provided.

JustCall: A cloud phone system that’s reliable for businesses

JustCall.io is a cloud phone system that helps businesses grow by offering multiple features for businesses of all sizes.  With JustCall, you can:

• Make and receive calls: From anywhere, on any device.
• Manage your team: Give numbers, set up call flows, and see how it’s performing.
• Integrate with your favorite tools: Incorporated with CRM, helpdesk, and other tools.
• Get advanced features: Get call recording, IVR, call analytics, and more.

Using JustCall’s reliable cloud phone system, you can eliminate process restrictions and also enhance customer support while growing.

Conclusion:

Communication is key, especially when involved in the sales team in today’s fast business world. That said, traditional phone systems are extremely easy to get your budget busted on and are quite complicated to scale. Plus – it’s more flexible and more cost-effective.

Cloud phone systems use the power of the internet to deliver several advantages: Scalability, reliability, and flexibility, as well as advanced features, scalability, and cost-effectiveness. To efficiently scale your sales operations, your cloud phone system should come with call routing, call analytics, and basic advanced calling features among others.

Below we have reviewed of the best cloud phone system providers that have the most bang for your money and the features that your team needs to scale successfully. JustCall can help your business of any size improve its communication and productivity if you are looking for a reliable cloud phone system. With JustCall, you don’t break any chains, and enhance your customer support, and scale.

FAQs:

1. Why is a cloud phone system beneficial?

Cloud-based phone systems present itself scalable, flexible, reliable, as well as cost-effective with advanced features.

2. What features should I look for in a cloud phone system?

Call routing, call analytics, advanced calling features and the ability to integrate all are essential features.

3. Which cloud phone system is best for me?

Scalability, reliability, feature set, cost, and customer support are among some of those things worth considering.